Planning Ahead for Your Hot Air Balloon Ride
We want you to enjoy your time with us. Below are a few things we want you to know about.
Here are the most frequently asked questions:
Do I need to Check in with you the day of the flight?
We like to hear from you the day of the flight. Please check-in with us by phone 1 to 1 ½ hours prior to your meeting time for last minute flight status. Most likely you will hear a message we have left for you. This will give us an opportunity to mention the all important current and forecast weather conditions as some weather conditions may cause the flight to be delayed or canceled. Also be sure to check your email and/or text messages to see if we tried to get last minute information to you.
How much time should I allow for the whole experience?
You should allow 3 hours for the entire experience, which includes driving to the launch site, the flight, driving back to the launch site and the post flight celebration.
What to wear?
Please dress for an outdoor adventure. Wear comfortable loose fitting clothing. Dress in layers with long pants preferably. Wear comfortable closed-toed flat shoes (preferably sneakers).
How do I get back to my car?
There will be a chase vehicle that follows your balloon for the entire duration of the flight. Once landed and packed up our flight team will drive you back to our original meeting point.
What if the weather is bad?
Hot Air Ballooning is a very “Fair Weather Sport” and not all days are flyable. If the flight is delayed or cancelled due to inclement weather, you can reschedule for any of our open availability or request a refund you if you cannot reschedule. We leave that decision up to you. It’s best if you call us once you have selected a new date. Alway check our availability found here on our website. It will expedite the re-booking process if you already know what dates are open.
What conditions can cause our flight to cancel or delay?
We cancel a flight based on unsuitable weather conditions such as high winds, bad wind directions, unstable weather systems, and visibility issues like low clouds or thick fog.
Will there be anything to eat or drink?
Water will be available to you at no charge throughout your time with us. After landing, we provide a celebratory toast and post-flight refreshments and snacks. Champagne is a tradition but we also have Sparkling Apple Cider on hand.
Should we tip our balloon pilot and chase crew?
Like all service providers, a gratuity is always appreciated. A typical tip would be 10% of the total price. You’ve heard it before, “If you like the ride, tip your guide”. Tips are shared among the flight team and are greatly appreciated.
While the following items are not required, bringing them always makes your flight that much better.
-Light sweater or jacket
We look forward to seeing you out flying with us. Don’t hesitate to call us if you have any questions or need help making a reservation. When you call, be patient. We don’t have a large staff of operators on duty. Leave a detailed message and we will call you back.
I hope you enjoy your balloon flight.