We schedule all flights on a definite basis and do not overbook flights. When you make reservations to fly, we ensure specific space in the balloon for your party. If we are full for a certain flight, we must turn away potential customers. Last-minute changes or cancellations affect our schedule as well as other passengers’ plans. Therefore, we have a generous cancellation policy in effect to protect everyone in case plans happen to change.
Cancellations or reservation changes at least 48 hours prior to the meeting time are permitted. Perhaps plans have changed or there is a scheduling conflict that has come up? That’s perfectly fine – just give us a little bit of notice and there’s no penalty whatsoever.
Cancellations within 24-48 hours of the meeting time may result in forfeiture of any flight deposit (Typically 50% of total flight cost), or the equivalent amount pre-charged to the credit card on hold if applicable.
Should you fail to show up at the scheduled meeting time, or cancel less than 24 hours in advance of our meeting time, the full flight fare will be due. Failing to show up at all – or arriving late enough to miss the flight – is considered a “no-show.” The person holding flight reservations on a Gift Voucher shall be considered flown, making the Gift Voucher “Void” for future use.
Our Balloons are US federally licensed and registered aircraft, are fully US insured and adhere to all FAA regulations. Some FAA limitations may apply. Ballooning Snohomish will make every attempt possible within the balloon’s flight characteristics and applicable FAA regulations to complete the balloon flight, weather permitting, however, due to the size and complexity of hot air balloons, operations cannot take place in all weather conditions. Should adverse weather conditions exist, the Pilot may exercise his right to cancel and or abort the flight. The Pilot in command has full, final and complete authority as to any and all operations that can be attempted. Ballooning Snohomish will make the best effort possible however there is no guarantee of any operation or duration of flights. We reserve the right to cancel flight operation for any reason.